NOTEFLOW HELP CENTER

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Find complete guides for writing, organizing, protecting, and accessing the same notes on the web and Android.

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NEW TO NOTEFLOW?

Your first note in a few steps.

Sign in, create a note, choose a folder, then add a reminder or attachment so your data is available on the web and Android.

EXPLORE HELP

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Getting started

Create your first note

Start writing from the notes page or note list.

  1. On the note list, tap + to create a new note immediately.
  2. On the folders page, tap + and choose New note or New folder.
  3. Type a title, press Enter to move to the body, then start writing.
  4. Changes are saved automatically. On Android, tap the checkmark to leave edit mode without closing the note.
  5. A completely empty new note is removed automatically to keep your list tidy.
Note: You must sign in or register to save and edit notes. Before signing in, the web app only provides a preview.
Getting started

Switch between folders and the note list

Open folders or all notes from the main navigation.

  1. On the web, use the sidebar to open All Notes, a smart folder, or a specific folder.
  2. On Android, use the list icon in the header to open the folder view.
  3. Choose All Notes to view all active notes from every folder.
  4. Choose a folder to limit the list to that folder.
Getting started

Search and sort notes

Find notes by title or content and sort them as needed.

  1. Select Search notes or press Ctrl+K on the web.
  2. Type a word from a title or note body; results update as you type.
  3. Open the sort menu to sort by folder, creation date, or last update.
  4. The default order shows the most recently updated notes first.
  5. Press Escape on the web to leave search or close an open menu.
Writing & formatting

Format text

Use the toolbar to make your notes easier to read.

  1. Select the text you want to change or place the cursor on the relevant line.
  2. Choose bold, italic, underline, strikethrough, text color, or highlight from the toolbar.
  3. Use Body, Heading 1, or Heading 2 to structure the document.
  4. Undo and redo also cover text edits and recently added attachments.
Writing & formatting

Create lists and indentation

Continue numbering automatically and create clear list levels.

  1. Type 1. followed by a space to start a numbered list.
  2. Press Enter to create the next item at the cursor.
  3. Use indent for the next level: 1. → a. → – → •.
  4. Use outdent to return one level.
  5. Press Enter twice on an empty item to end the list and return to a normal paragraph.
Writing & formatting

Use the / command menu

Insert formatting blocks from the cursor position.

  1. Type / in the note body to open the menu beside the cursor.
  2. Use the up or down arrow, then press Enter to choose.
  3. You can also tap Text, Heading, To-do list, bullets, or numbering.
  4. Type // to insert a normal / character.
  5. Text before the / remains intact when you select a command.
Writing & formatting

Create and open links

Web addresses are detected automatically and open after confirmation.

  1. Type a full address such as https://oneshelf.id or one beginning with www.
  2. Once detected, the address appears as a clickable link.
  3. Select the link and confirm Open to leave NoteFlow.
  4. Choose Cancel if you do not recognize or trust the destination.
Folders & organization

Understand Inbox, folders, and All Notes

Every active note always belongs to a valid folder.

  1. New notes go to Inbox unless created while a specific folder is open.
  2. All Notes displays every active note from all folders.
  3. Tap the folder name on a note to choose another destination.
  4. If the original folder is unavailable, NoteFlow moves the note to Inbox.
  5. Folder counts exclude notes in Archive or Deleted.
Folders & organization

Pin, archive, delete, and restore notes

Keep lists tidy without accidentally losing important notes.

  1. Pin important notes so they appear in the Pinned smart folder.
  2. Archive notes you want to keep but no longer need in the active list.
  3. Deleted notes move to Deleted and can be restored for 30 days.
  4. Notes in Deleted are permanently removed after 30 days.
  5. Archive and delete require confirmation; use Undo when it is offered.
Folders & organization

Select multiple notes

Move, pin, archive, or delete several notes at once.

  1. Turn on Select notes from the list menu.
  2. On the web, Shift+click selects a range of notes.
  3. Use Select all to process every visible result.
  4. Choose Move, Pin, Archive, or Delete from the action bar.
  5. Check the selected-note count before confirming.
Files & images

Attach a file or image

Add documents from your file manager or photos from your library.

  1. Enter edit mode and tap the paperclip icon.
  2. Choose Image for your photo library or File for the file manager.
  3. Allow photo access when Android asks.
  4. On the web, you can also paste images or drag them into the note body.
  5. Wait for the upload to finish before closing the app or browser.
Files & images

Manage images inside a note

Images appear inline with text, while files stay in the attachment area.

  1. Place the cursor where you want the image before adding it.
  2. The image appears inline and is centered by default.
  3. Tap or click the image to open it without a confirmation dialog.
  4. On the web, right-click an image to download or remove it.
  5. Non-image files remain attachment cards and require confirmation before opening.
Files & images

Understand attachment limits and downloads

Large files may not download immediately on every device.

  1. Check the size limit shown by NoteFlow before uploading.
  2. Large attachments may be rejected or offered as a link to keep syncing light.
  3. Attachment metadata syncs first; large files download when you open them.
  4. Do not delete the original file until its cloud upload is complete.
  5. If an older attachment never uploaded, attach it again from the original device.
Schedules & reminders

Add schedules and reminders

Set a due date and notification time for a note.

  1. Open a note and choose Schedule/reminder.
  2. Enter the due date and time.
  3. Choose On time, 15 minutes before, 1 hour before, or set a custom time.
  4. Save the schedule and allow notifications in device settings.
  5. Active notes show a reminder icon and appear in Today when relevant.
Schedules & reminders

Open notes from notifications

View overdue reminders you have not opened from the bell icon.

  1. A red dot on the bell means an overdue reminder has not been opened.
  2. Tap the bell and open a note; that note is removed from the bell list.
  3. After every note in the list has been opened, the red dot disappears.
  4. Open Settings > Reminders for the available reminder settings.
  5. Check the device time zone, date, and time if a notification is late.
Privacy & security

Understand the device PIN and Recovery Key

Open the encrypted vault with a local PIN and recover access with the Recovery Key.

  1. The device PIN opens your NoteFlow vault in the current browser or device.
  2. Create a PIN containing 6–12 digits. It stays local and is never sent to the server.
  3. Store the Recovery Key separately so you can recover encrypted data on a new device.
  4. Per-note locking and biometric unlock are not available in the current version.
  5. Never share your PIN or Recovery Key; support cannot recreate either one.
Privacy & security

Preview NoteFlow before signing in

Explore the interface before signing in; saving requires an account.

  1. Open NoteFlow on the web to preview the interface before signing in.
  2. The preview does not save changes as private notes.
  3. Sign in with Google or email to create, edit, and sync notes.
  4. Use the same account on the web and Android so your data is available on both.
Privacy & security

Sign in with Google or email

Use the same account on the web and Android.

  1. Choose Continue with Google or enter your email and password.
  2. For a new email account, check your inbox or junk folder and complete verification.
  3. Use Forgot password to receive a recovery link by email.
  4. Google-account passwords are managed by Google, so NoteFlow's password option is disabled.
  5. When you sign out, account data is cleared from the device and restored after the next sign-in.
Sync & backup

How cross-device sync works

Your notes use the same account and cloud data source.

  1. Sign in with the same account on every device.
  2. When NoteFlow opens, it retrieves the latest cloud changes.
  3. Creating, editing, moving, pinning, archiving, or deleting is uploaded after it is saved.
  4. If two devices change the same note, NoteFlow preserves a conflict copy instead of immediately overwriting changes.
  5. Open Settings > Backup & Restore > Review copies to compare and recover conflict copies.
  6. Attachments are stored separately from note metadata in cloud storage.
Sync & backup

Backup and restore

Use automatic recovery points and encrypted backup downloads.

  1. Open Settings > Backup & Restore.
  2. NoteFlow creates recovery points while the app is active and online; the process can be delayed while closed or offline.
  3. Daily backups include text and images, while weekly backups also include file attachments.
  4. Use Download to save an encrypted .noteflow snapshot before changing devices or making a major change.
  5. Use Restore to select the appropriate backup, then check folders, notes, reminders, and several attachments.
Troubleshooting

Note or folder counts differ between devices

Check the account, sync status, and remaining local data.

  1. Make sure the account email is exactly the same on the web and phone.
  2. Pull down the list on Android to request another sync.
  3. Wait for sync to finish and do not sign out during the process.
  4. Check Archive and Deleted because they are excluded from active-note counts.
  5. If old data remains, report an example title, counts on both devices, last sync time, and screenshots.
Troubleshooting

A cloud attachment will not open

Distinguish attachment metadata from a file that actually finished uploading.

  1. Check your internet connection and confirm you are using the correct account.
  2. Wait for sync to finish, then open the attachment again.
  3. If the size is — or the cloud file is missing, the old file may never have uploaded.
  4. Attach it again from the original device if the file is still available.
  5. Do not remove the app or original file until it opens on a second device.
Troubleshooting

The keyboard or edit mode does not appear

Restore editor focus without losing changes.

  1. Tap the title or note body, not an attachment card or link.
  2. Wait for the page transition to finish, then tap the text again.
  3. If the keyboard still does not appear, go back and reopen the note.
  4. Close NoteFlow from recent apps and reopen it if focus remains stuck.
  5. Report your phone model and last action if the issue affects every note.
Troubleshooting

Google sign-in closes or fails

Check browser, popup, and authorized app-domain settings.

  1. Make sure the browser does not block popups or redirects.
  2. Use the official NoteFlow address and avoid Incognito if the browser restricts sign-in.
  3. On Android, update Google Play Services and Chrome/WebView.
  4. Try email sign-in if Google is temporarily unavailable.
  5. Include the visible error message when reporting the problem.
Troubleshooting

The app is slow or the list stutters

Reduce workload without removing important data.

  1. Wait for initial sync to finish before opening many notes quickly.
  2. Large attachments load on demand; avoid opening several at once.
  3. Archive older notes to keep the active list shorter.
  4. Make sure the device has enough storage and memory.
  5. Run a backup before clearing cache, app data, or reinstalling NoteFlow.

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STILL NEED HELP?

Contact the NoteFlow support team.

Include your device, app version, last action, time of the issue, and a screenshot when available.

Contact us · support@oneshelf.id
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Do not include note content, PINs, passwords, private documents, or other sensitive information that is not needed for investigation.